Privacy Statement | Wishful Events

Heart Body Soul by Wishful Events

We respect your privacy

Heart Body Soul by Wishful Events respects your privacy and is committed to protecting your personal information. We handle personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth), where applicable.

This policy explains what information we collect, how we use it and how we protect it.

1. What information we collect

We may collect personal information when you:

• Purchase or register for event tickets.

• Subscribe to our mailing list or receive event updates.

• Enter a competition, promotion or giveaway.

• Contact us through our website, email or social media.

• Apply to exhibit, perform or participate in an event.

• Provide feedback or complete a survey.

The information we collect may include your name, email address, phone number, business details and other information you choose to provide.

Payment information is generally processed by third-party ticketing and payment providers. We do not routinely store your full credit card details.

2. How we collect information

We collect information directly from you through our website, ticketing platforms, email, social media and in person at our events.

We may also receive information from third-party platforms when you interact with our event listings, register for tickets or engage with our services.

3. How we use your information

We may use your personal information to:

• Process ticket bookings and event registrations.

• Send event confirmations, updates and important information.

• Provide information about upcoming Heart Body Soul events and related Wishful Events activities.

• Respond to enquiries and provide customer support.

• Manage exhibitor bookings and event participation.

• Improve our events, services and website.

• Send occasional promotional emails and marketing communications where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

4. Sharing your information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where necessary to operate our business. These may include:

• Ticketing and registration platforms such as Eventbrite.

• Website hosting and email marketing providers.

• Payment processing services.

• Advertising and analytics platforms, including Meta and Google.

• Professional advisers and service providers who assist with our business operations.

These providers may process or store information on our behalf, including in countries outside Australia.

We may also disclose information where required by law or to protect our legal rights, property or safety.

5. Marketing and communications

If you subscribe to our mailing list or otherwise provide your details for marketing purposes, we may send you information about upcoming events, activities and related offers.

You can opt out of marketing communications at any time. We will continue to send essential communications relating to bookings or events where necessary.

We comply with applicable requirements of the Spam Act 2003 (Cth).

6. Website, cookies and online advertising

When you visit our website, we may collect general information such as your browser type, device, operating system, pages visited and how you use our website.

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic and help us measure the effectiveness of our advertising.

We may use services such as Google Analytics and Meta advertising tools to understand how visitors interact with our website and to show relevant advertising.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if cookies are disabled.

Third-party platforms have their own privacy policies and practices.

7. Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We will respond in accordance with applicable privacy laws. In some circumstances, we may be unable to provide access where permitted by law.

9. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us.

We will review your complaint and work to resolve the matter. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

10. Third-party websites

Our website and event listings may contain links to third-party websites and services. We are not responsible for the privacy practices of those websites.

We encourage you to read the privacy policies of any third-party platforms you use.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, with the updated policy taking effect from the date of publication.

12. Contact us

For privacy enquiries, access requests or complaints, please contact:

Wishful Events
Email: info@wishfulevents.com.au
Website: https://heartbodysoul.com.au